Overview
As Canada’s premier tank builder, we demand quality from ourselves in every aspect of our work, and build it into our culture, along with safety. From project planning and management to engineering, design, fabrication and field erection, we work together to ensure our clients are 100% satisfied.
We believe quality starts with hiring skilled professionals with the experience and technical expertise to exceed our clients’ highest expectations. From the first day you contact us to our last day on the job, we’re constantly building trust and credibility with our clients. We do that by acting as your partner, exceeding our contractual obligations, and constantly challenging ourselves to increase productivity and efficiency.
Quality Policy
TIW shall maintain or expand its client base by working safely, meeting clients’ expectations and conducting its business in an ethical and professional manner, by continually improving.
“We take pride in ensuring our name is synonymous with quality”
Quality Assurance
TIW strives to ensure that every project is completed to a high standard of quality that exceeds our clients specifications. For this reason, we continually improve our practices and seek to use our experience, resources, tools and highly skilled, talented workforce more efficiently to better serve your needs.
From creating customized quality plans that define how each task in a project is performed to hiring certified tradespeople with specific qualifications and only using the best materials and suppliers for fabrication and instruction, we demand perfection from ourselves and those we work with.
We work together to ensure our clients are 100% satisfied
We test our products, calibrate our tools and continually improve our processes to ensure they meet our high standards for quality.
In the final stages of any project, we test and inspect every aspect of our products and services to ensure they meet our stringent standards as well as those of our customer. Upon completion of every contract, the Quality Control Manager reviews the final quality records for completeness and accuracy before releasing the finished product to the client.
“We never compromise on quality and “good enough” is not an option”
Quality Control
Quality plans
For every project, we create and follow a customized Quality Plan approved by the client. This plan defines every detail of how a project is completed, from the materials we use to time spent on site, the certified tradespeople we hire and other important details. The shop and field operations are supported by the written procedures, work instructions, detailed drawings and specifications produced by our Engineering Services Department.
Expectations
Our in-house quality control supervisor ensures quality control plans are followed to the letter and works with our clients’ quality control staff where applicable, while our supervisors in the field are trained to understand our Quality Control requirements for their assigned responsibilities.
Quality Management System
Quality Management System
An ISO 9001 Certified Company
TIW Steel Platework Inc. is certified to ISO 9001:2015, a standard that specifies the requirements for a Quality Management System. This system helps businesses and organizations improve efficiency and customer satisfaction. Standards are regularly revised and reviewed to ensure they remain relevant to today’s marketplace.
Based on the concept of continual improvement, ISO 9001 requires organizations to define objectives relating to quality and how it can meet the needs of its customers and other stakeholders. TIW personnel drive the policies, procedures and work instructions that allow us to conduct business efficiently and effectively.
Customers Come First
At TIW, we put our customers first and continually improve our processes to enhance customer satisfaction. From improving safety, cost effectiveness and efficiency to improving our decision making process, addressing challenges in production, and identifying our mission, vision and values, as well as pursuing new markets, we take every step to ensure our customers receive the highest quality of service possible.
Scope of Certification
TIW holds certificate No: FM 63043 and operates a Quality Management System which complies with the requirements of ISO 9001:2015 for the following Scope: Design, fabrication and erection of steel platework (and associated) structures for various industries.
Quality is a Core Value to TIW
Quality:
When you work with us, you’ll soon understand quality is more than a motto or even a policy at TIW – it’s a philosophy, a culture and a mindset. From our president to the welders on the shop floor and our staff in the field, every one of our people goes above and beyond contract stipulations to ensure our clients are satisfied.
- Click here to see how we accomplish this core value.
- Provide high-quality products and services with passion and enthusiasm
- Employ in-house quality control staff to develop, document and implement quality control plans that establish clear, measurable quality standards for every project, regardless of size or dollar value
- Meet and exceed our own benchmarks and clients’ expectations at every stage of a project, from sales and contracts to design, engineering, fabrication and field erection
- Work collaboratively with clients’ quality control staff
- Ensure all documentation and quality control plans are followed to the letter, on every project
